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FUNCTIONAL AND PROCESS MODELING TECHNIQUES

Any enterprise which desires to improve the way it works, to work smarter, not harder, and to out-compete its competitors, must confront the question "How do we improve what we do today?". This question of course leads to the question "Exactly what do we do today??" In most enterprises, the only representation of the enterprise is the organizational chart, and it is not, nor was ever intended to be a description of "what we do around here". A functional model is the management tool for describing the entirety of "what we do", eliminating redundant or superfluous activities, anticipating what the enterprise will need to do in the future, and defining/designing changes of "what we do". This type of model is very simply a basic tool for managing any enterprise, and more importantly, for managing change in any enterprise.

This skill-building seminar teaches different techniques for constructing, maintaining, and utilizing such a model. These techniques can be used on a large scale (eg., the entire enterprise), or on a more limited subset of the enterprise. Alternative techniques, for different levels of detail or modeling objectives, are presented along with the relative strengths and weaknesses of each. Variations of form and content of process models constructed for different purposes are also described. A step-by-step method for attacking specific business process problems is presented.

Workshops ensure that students acquire useful functional/process modeling skills.

 
TOPICAL OUTLINE

DURATION: 5 days

TARGET AUDIENCES: (recommended maximum number of attendees- 25)

PREREQUISITES: none


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